In January 2016, AFM Jersey started working with Andium Homes to support their 4,500 household tenants and charity partners with all electrical and plumbing responsive repairs.
Experienced administrator and customer service assistants Warren Mallet-Osborne and Mandy Paton, and scheduler Ollie Lancaster, support Phil Le Claire, AFM’s general manager and Andium contracts manager to ensure that tenants receive a quick and efficient service. AFM also employs qualified technicians and tradesmen who are on hand to provide an immediate response to plumbing or electrical problems. Up to 10 engineers and a mixture of electricians, plumbers, carpenters and decorators have been working on the contract to date. Phil le Claire has been delighted with the way the first few months of the contract have gone, and believes that the team is the perfect fit for Andium tenants. ‘We have been able to respond to tenants’ needs and provide a fast, efficient and professional service’ he said.
Our engineers are all highly trained individuals who have been selected for their customer care skills and have received safeguarding and disability awareness training to help us meet the needs of all tenants, regardless of their needs. AFM and Andium are very pleased with the team’s efforts so far and both parties are confident that the Andium tenants are enjoying the benefits of this service.